Effective Date: Nov 23, 2024.

Welcome to Sandarayah! By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

 

1. General Terms

  • These Terms and Conditions govern your use of Sandarayah’s website and services.

  • We reserve the right to update or modify these terms at any time without prior notice.

  • By placing an order, you confirm that you have read, understood, and agreed to these terms.

 

2. Orders & Payment

  • All orders must be fully paid before they are processed and shipped.

  • We accept various payment methods as displayed on our website.

  • If payment is not confirmed, we will not process or ship any product.

 

3. Shipping & Delivery

  • Orders are processed within the estimated time frame provided at checkout.

  • If a delivery attempt is made and no one is available to receive the package, the customer must reschedule delivery and bear the cost of the new delivery attempt.

  • We are not responsible for delays caused by unforeseen circumstances such as weather conditions, courier delays, or incorrect address details provided by the customer.

 

4. Returns & Replacements

  • Customers have 48 hours after receiving their order to report any factory defects such as peeling or basic issues.

  • Once a return is approved, no exchanges are allowed, but we will provide a replacement of the same product.

  • If the customer chooses a replacement item of a higher price, they must pay the price difference before the replacement is shipped.

  • Items must be returned in their original condition and packaging.

 

5. Refund Policy

  • We do not offer refunds once an order has been processed and shipped.

  • Refunds may only be issued in cases where a product is out of stock after payment has been made.

 

6. Product Availability & Pricing

  • Prices are subject to change without notice.

  • If an item is out of stock after purchase, we will notify you and provide an alternative or refund.

 

7. Customer Responsibilities

  • Customers must provide accurate shipping details to avoid delivery issues.

  • Customers must inspect items upon delivery and report any defects within 48 hours.

  • Customers are responsible for rescheduling delivery and covering any additional delivery fees if they are unavailable to receive their package.

 

8. Limitation of Liability

  • Sandarayah is not liable for any indirect, incidental, or consequential damages related to your use of our products or website.

  • We do not guarantee that our products will meet every individual’s expectations, and variations may exist due to production processes.

 

9. Intellectual Property

  • All content on Sandarayah’s website, including images, text, and branding, is owned by Sandarayah and may not be copied, reproduced, or distributed without permission.

 

10. Governing Law

  • These terms and conditions are governed by the laws of [Insert Country/State]. Any disputes shall be resolved in the appropriate legal jurisdiction.

 

11. Contact Information
For inquiries or concerns, please contact us at: 29, Ogba Shopping Arcade, Opposite Taste Fried Chicken, Ogba, Lagos State.
Email: hello@sandarayah.com

 

Thank you for shopping with Sandarayah!